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Shipping
What delivery courier do you use?
Standard orders will be delivered by DPD , GLS, UPS and DHL
How long will it take to receive my order?
The standard delivery time for deliveries in Germany is 1 - 2 days, for deliveries and our neighbouring countries the delivery time is between 3 - 5 days. In rare cases, shipments of goods can take up to 5 working days.
How much does shipping cost?
Standard deliveries to DE €5.00 Euros Standard deliveries to AT, BE, CZ, DK, FR, LI, LU, NL, PL €13.50 + Ex VAT
Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package
What if I entered the wrong shipping address?
If you realize you've entered the wrong shipping address, please contact our
customer service team immediately. We can correct the address if the order has not yet been shipped.
Once shipped, address changes cannot be made.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount Check our website or promotional materials for current free shipping thresholds and promotions.
Can I change my shipping method after placing an order?
If your order has not yet been processed, you may be able to change the shipping method by contacting our customer service team.
Once the order is processed, shipping method changes are not possible
Do you ship overseas?
Yes, we ship to many countries worldwide. International shipping times and costs vary based on the destination.
What happens if my package is lost or damaged during shipping?
If your package is lost or damaged, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Will I have to pay customs duties or import taxes on international orders?
Orders not in the EU will be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
How do I contact customer service for shipping inquiries?
You can reach our customer service team via email at info@nrginstruments.com.
Our team is available to assist you with any shipping-related questions.
What should I do if I miss a delivery attempt?
If you miss a delivery attempt, the carrier will typically leave a notice with instructions on how to reschedule delivery or pick up your package from a local facility. Follow the instructions provided to ensure you receive your order.
Can I ship to a P.O. Box address?
No, it is not be available for these addresses. Please select the appropriate shipping option at checkout.
Orders
Can I change or cancel my order?
If your order has not yet been processed, you may be able to change or cancel it by contacting our customer service team as soon as possible. Once the order is processed or shipped, changes and cancellations are not possible.
What payment methods do you accept?
We accept the following payment methods:
• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Google Pay
• Bank Transfers (if applicable
How can I apply a discount code to my order?
To apply a discount code:
• Enter the discount code in the "Promo Code" field at checkout.
• Click "Apply" to update your order total with the discount.
What should I do if I receive the wrong item or my order is incomplete?
If you receive the wrong item or your order is incomplete, please contact our customer service team immediately. Provide your order number and details about the issue, and we will resolve it as quickly as possible.
What is your returns policy?
We accept returns of unused and unopened products within 14 days of purchase. To initiate a return, please contact our customer service team. For more details, please refer to our return policy.
Can I pre-order an item that is out of stock?
Yes, you can pre-order certain items that are currently out of stock. Pre-order details, including the estimated shipping date, will be provided on the product page.
Product Info
How many current transformers do I need with my meter?
Single phase = one, three phase = three (only if the meter is CT operated)
What is MID?
MID is a European directive that certifies the accuracy and reliability of measuring instruments used for billing, such as electricity, gas, water, and heat meters. It ensures these meters meet the required standards for commercial use, making them essential for billing in utilities, commercial buildings, and industrial facilities.
What is M-BUS and MODBUS?
Modbus and M-Bus are types of communication protocols used in metering. Modbus connects devices in industrial applications to transmit data over networks. M-Bus is specifically designed for remote reading of utility meters, reducing wiring complexity. M-Bus is commonly used in utility metering systems for billing and monitoring purposes.
Where do I install my meter?
The installation should be carried out by a qualified electrician. As our meters are DIN rail mounted, they can either be installed in the consumer unit or inside a meter enclosure if there is no space in the consumer unit.
Do I need a single or 3 phase meter?
The installation should be carried out by a qualified electrician. As our meters are DIN rail mounted, they can either be installed in the consumer unit or inside a meter enclosure if there is no space in the consumer unit.
How long is the warranty?
The Supplier warrants that on delivery, and for a period of 24 months from the date of delivery (Warranty Period), the Goods shall: (a)conform in all material respects with their description and any applicable Specification; (b)be free from material defects in design, material, and workmanship. If you purchase goods from NRG INSTRUMENTS, we are the only Eastron supplier to offer an extended warranty of 36 months from date of purchase.
